Refund Policy

This Refund Policy applies to services and products purchased directly from The Tetra Technology LLC ("Tetra") through thetetratechnology.com or via direct invoice.

Project Initiation & Payment Terms

We only begin work on a project once payment terms have been agreed and honored, in one of two ways:

• Escrow (recommended): Funds are held with Escrow.com and released to us according to agreed milestones, giving both sides a neutral, verified third party holding the funds until work is delivered.
• Full upfront payment: If you'd rather not use Escrow.com, we require 100% of the agreed project amount to be paid before any work begins.

We do not start development, design, or any billable work on partial payment outside of Escrow, and we do not accept "pay after delivery" arrangements outside of an Escrow-held agreement.

No Refunds Once Work Has Started

Once work on a project has begun, payments are non-refundable. This applies whether payment was made in full upfront or released from Escrow at the start of a milestone. Digital work — development time, design time, server setup, configuration — is consumed the moment it starts, and cannot be "returned" the way a physical product can.

If you cancel a project before any work has started, we will discuss a resolution in good faith, including a refund where reasonably appropriate. Once work is underway, no refund will be issued for that milestone or payment.

Custom Development Services

Website, app, and custom software development projects are typically billed in milestones, funded either through Escrow.com or paid in full upfront as described above. Payments released or received to begin a project — or a specific milestone — are non-refundable once work has commenced, as they cover time and resources already committed.

Hosting & Recurring Services

Hosting, maintenance, and SEO/marketing retainer fees are billed in advance for the agreed period and are non-refundable once the billing period has started, though you may cancel future renewals at any time before the next billing date.

Licensed Products (Shopify & WooCommerce Add-Ons)

• Products offered with a free trial period (such as Universal Courier for WooCommerce) can be cancelled at any time during the trial at no cost.
• Once a paid license period has begun, fees are generally non-refundable, as licensing and setup work is completed upfront.
• If a product fails to function as described due to an installation or configuration issue on our end, we will fix the issue at no additional cost; refunds are considered only if the issue cannot be resolved within a reasonable time.

Usage-Based Products

Products billed per usage (such as Robo Calls, Universal WhatsApp, and Universal SMS) are charged only for calls, messages, or conversations actually sent — there is no refund applicable to usage already consumed, but unused prepaid balances may be refunded on request, minus any setup fees already incurred.

How to Request a Refund

Email info@thetetratechnology.com with your order details and reason for the request. We aim to respond to all refund requests within 3–5 business days.

Changes to This Policy

We may update this Refund Policy from time to time; the version in effect at the time of your purchase applies to that transaction.